Privacy Policy
Learn how Dar Al Feyha Movers collects, uses, protects, and manages your personal information.
Your Privacy Matters
At Dar Al Feyha Movers, we take security seriously. We never sell, lease, or distribute your customer data to third-party advertising companies. Your private shifting coordinates are only utilized to provide and execute premium moving and packers services.
Table of Contents
1. Introduction
Welcome to Dar Al Feyha Movers. We operate under the registered license of Dar Al Feyha Movers in Dubai, United Arab Emirates. We are committed to protecting the privacy of our visitors and customers who interact with our services via our website, multi-step quote portals, hotlines, and social media channels.
This Privacy Policy explains how we collect, process, manage, store, and protect your personal identification coordinates. By accessing our services, submitting quotation estimates, or requesting shifting schedules, you consent to the data collection and retention practices detailed in this document.
2. Information We Collect
We collect information that you submit directly to us and data that is logged automatically during website visits:
- Personal Details: Full Name, phone number, email address, and home coordinates.
- Shifting Specifications: Shifting dates, pickup areas, destination addresses, property size, elevator access, and quantity of estimated cargo boxes.
- Communication History: Chat transcripts from WhatsApp, email replies, contact forms, and survey logs.
- Analytics Logs: IP address, browser type, device information, and visitor paths tracked by Google Analytics.
3. How We Use Information
Your shifting information is processed for specific operational, customer service, and marketing purposes:
- To calculate and send accurate shifting estimates.
- To dispatch moving crews, carpenters, and cargo transport vans to correct pickup locations.
- To process community building permits, gate access permit codes, and developer checks.
- To send booking alerts, schedule updates, and customer satisfaction surveys.
- To monitor website performance and prevent malicious code attacks.
5. Data Security
We implement industry-standard administrative, physical, and technical safeguards. All user forms are encrypted and transmitted over secure Hypertext Transfer Protocol Secure (HTTPS/SSL) connections. Access to client databases is restricted to authorized coordinators, preventing data leaks.
6. Data Retention
We retain personal shifting records only as long as necessary to fulfill booking contracts, satisfy legal tax audits, and process transit damage insurance claims. Typically, quote logs are archived after 12 months unless a booking contract is ongoing.
7. Your Rights
You hold rights regarding the management of your personal data:
- The right to request a copy of the personal details we hold.
- The right to request correction of inaccurate contact or address details.
- The right to request complete deletion of your records from our databases.
9. External Links
Our website may contain links to external developer sites (e.g. Emaar, DMCC, or WhatsApp). We are not responsible for the privacy logs or content configurations of external platforms.
10. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted immediately on this page with an updated modification timestamp at the bottom.
11. Contact Information
If you have any questions regarding this Privacy Policy or wish to request data erasure, contact us using the details below: